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Returns

Please contact us prior to sending any items back to us. We cannot accept a return without prior email communication with reasoning as to why you would like to return your products. We must be notified within 30 days if you would like to return any products to us.

We are happy to offer an exchange on items that have been damaged during transit or sent in error.

We will offer a refund on items that you may have ordered in error or changed your mind. The goods must be unopened, unused and available for resale. Although we are not obliged to accept returns simply if you have changed your mind under the 'Sales of Goods Law'. Please email help@gloworganic.co.uk to let us know why you would like a refund on your goods. We cannot accept returns on our sample products, or products that have been purchased on sale.

Please allow 7 working days for your money to be refunded.

Goods must be sent back to us within 14 days. Please contact us for our returns address.

Returns are at the expense of the customer, unless the goods are being returned due to arriving damaged or sent in error.

Order Cancellation

If you would like to cancel your order, please email help@gloworganic.co.uk within 1 hour of placing the order. If your order has already been dispatched before you decided to cancel, you will have to return the item at your own expense. We will issue a refund within 30 working days on receipt of the goods being returned to us unopened, unused and available for resale.