When will (product) be coming back into stock/ Will you be restocking (product)?
We try to keep all products in stock at all times, but unfortunately this is not always possible. If a product you wish to add to your order is out of stock, please enter your email into the back in stock notifications bar on the product page and you will be emailed when the item is available to order. For more specific time frames on restocks, send us an email to email@example.com
Will my samples be shipped separately to my main order?
If you have included samples in your order that are made bespoke at our HQ (these are the ones that cost £2.80 each), then these samples from your order will ship separately, the lead time is 5-7 days
Do you have samples of....?
We do offer samples of as many products as possible. You can find all the samples and mini sizes we offer here
Has my order been shipped?
We aim to ship all orders within 24 hours. Occasionally there can be delays. Once your order has been shipped, you will receive an email with your tracking number. If you need further help with this, please email firstname.lastname@example.org
Can I arrange a consultation?
Yes! We would love to help you choose the best products for you. We offer online consultations where you can have a 1-1 call with our founder Mel who will talk you through the best products for you and your skin. Book in for a call here
Can I cancel my order?
If your order has not yet been shipped, we can cancel your order. Please let us know as soon as possible if you would like to cancel your order. If you would like to cancel your order after your order has been shipped, you can refuse the delivery from Royal Mail and it will be sent back to us.
Can I change my delivery address?
Please let us know as soon as possible if you need to change your delivery address. Once the order has been shipped, unfortunately it is not possible to change.
Can you update/transfer my glow points?
Yes! Please let us know if you wish to change the email address you use for your Glow Points, and we will be happy to transfer the points to your new account.
Can I get a refund?
We are happy to offer refunds on products that has arrived faulty, were sent in error or damaged in transit. We will offer an exchange for items that you wish to return for other reasons such as allergies or if you have changed your mind. Unfortunately, we cannot offer returns on items that have been opened and used. Returns are inspected upon arrival for signs of use. To let us know if you would like to return an item, please email email@example.com